Warranty Registration
Warranty Registration Zone (For Registration Only, Refer to Backpack Repair Process at (https://shorturl.at/duLS7)
MOONROCK backpacks combine craftsmanship with superior materials. The one-year free repair period does not cover improper care and unreasonable usage, including washing in a washing machine, carrying excessive weight, dragging, cutting with sharp objects, cleaning the backpack with improper solvents, and any damage caused by improper use such as mold, fading, abrasion, tearing of the fabric, as well as wear and tear or other damages to the back pad, zippers, and shoulder straps, which will void the warranty. In cases where damage caused by improper use can be repaired, a repair fee will be charged, and service will be provided after you have made the necessary payment. *For detailed warranty terms, please refer to the MOONROCK Warranty Terms.To register your warranty, please fill in the following information:
Name: Email:
Phone number:
Date of purchase:
Serial number:
Model:
Retailer/store of purchase:
Upload proof of purchase (receipt or invoice):
By submitting this form, you acknowledge that you have read and understood the MOONROCK Warranty Terms and agree to abide by them.